Privacy Policy

Overview

Vulldy (“we”, “us”, “our”) respects your privacy. This Privacy Policy describes how we collect, use, store, and protect your personal information when you visit vulldy.com, browse our dresses, create an account, place an order, or contact customer support.

This policy applies to all website visitors, registered users, and customers. By accessing and using our website, you agree to the practices described in this Privacy Policy. This policy is part of our Terms of Service.

Information We Collect

We collect information you voluntarily provide to us, plus automatic data when you browse our site:

• Order & Contact Data: Full name, billing/shipping address, email address, phone number, order notes, custom dress measurements, and payment information. Payment details are processed securely by our payment providers and not stored on our servers.
• Automatically Collected Data: IP address, browser type, device information, pages viewed, time spent on pages, referral URLs, and shopping activity via cookies and analytics tools.
• Communications: Emails, chat messages, support tickets, and feedback you send to our customer service team.

How We Use Your Information

We use your personal data for the following purposes:

• Process, manufacture, ship, and fulfill your custom dress orders.
• Send order confirmations, shipping updates, tracking information, and support replies.
• Manage your customer account, save sizing and preference details for future purchases.
• Prevent fraud, secure the website, and verify identity for order protection.
• Send marketing emails and promotions, only if you opt in. You may unsubscribe at any time.
• Improve our website, product selection, customer experience and troubleshoot technical issues.

Sharing Your Personal Information

We do NOT sell your personal information to third parties for marketing purposes. We only share limited data with trusted service providers necessary to run our store:

• Shopline: Our e-commerce platform that hosts our website and manages your orders.
• Payment Processors: Secure payment gateways to process checkout transactions.
• Logistics & Carriers: Shipping companies to deliver your dresses to your address.
• Email & Support Providers: Tools to send transactional emails and handle customer support requests.
• Legal Requirements: We may disclose data if required by law, court order, or to protect our rights, property and safety.

Cookies & Tracking Technologies

Vulldy uses cookies and similar tracking tools to improve your browsing experience. Cookies help us remember your cart, preferences, and analyze website traffic.

You can adjust your browser settings to refuse or delete cookies. Disabling cookies may affect site functionality, checkout and cart saving features.

Your Privacy Rights

Depending on your country or state of residence, you may have the right to:

• Request access to the personal data we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal data, subject to order and legal obligations.
• Withdraw consent for marketing emails at any time.
• Request data portability of your information.

To submit a privacy request, email us at service@vulldy.com. We will verify your identity before processing requests.

Notice for California Residents (CCPA)

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA):

• The right to know what personal information we collect, use and disclose about you.
• The right to request deletion of your personal information.
• The right to opt out of sale of personal information. we do not sell your personal data.
• The right to non-discrimination for exercising your CCPA rights.

GDPR Rights for EEA & UK Visitors

If you live in the European Economic Area or United Kingdom, GDPR applies to your data. We process your data based on contract fulfillment, consent, legitimate interests, or legal compliance.

You have the right to access, rectify, erase, restrict processing, object to processing, and request data portability. You also have the right to lodge a complaint with your local data protection authority.

Data Security & Retention

We use industry-standard security measures to protect your personal information from unauthorized access, loss, or misuse. No online transmission is 100% secure, and we cannot guarantee absolute security.

We retain your personal data as long as needed to fulfill orders, comply with tax/legal requirements, resolve disputes, and enforce our policies. When data is no longer needed, we securely delete or anonymize it.

Children’s Privacy

Our website is intended for users aged 18 and older. We do not knowingly collect personal information from children under 13. If you believe we have collected data from a minor, please contact us immediately and we will remove it.