Contact Us
We Are Here To Help
Have questions about our gowns, order status, custom‑made requests, shipping or return‑refund matters? Our customer support team is ready to assist you.
To help us reply faster, please provide your order number when you send us inquiries related to existing orders.
Contact Information
Email: service@vulldy.com
Phone: +86 17156980421
Business Hours (GMT+8): Monday‑Friday 09:00 – 18:00
Note: Our office is closed on weekends and public holidays. Replies may be delayed during non‑working periods.
- We normally reply to emails within 24 working hours. During peak seasons, responses may take up to 48 working hours.
- For return & refund requests, please review our Return & Refund Policy first and submit your application via email.
- For delivery‑related questions, please check our Shipping Policy.
Important: Please do not send return parcels to our office address. Return shipping address will only be provided by email after your return application gets approved.
Common Inquiry Guidelines
- Order tracking / processing time: Email us with your order number.
- Custom‑made gown questions: Describe your size, color and modification requirements in your message.
- Return / cancellation: Mention your order number and reason for return or cancellation.
- Policy‑related questions: Please read our Privacy Policy and Terms of Service.